Privacy Policy
Effective Date: 12/22/2024
Last Updated: 12/22/2024
On Point Grooming LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information from you:
- Personal Information: Name, email address, phone number, and any other details you provide during booking or inquiries.
- Pet Information: Details about your pet, such as breed, size, and grooming history.
- Payment Information: Billing address, credit card details, and transaction history (processed securely through third-party payment gateways).
- Technical Information: IP address, browser type, and usage data collected via cookies to improve website functionality.
2. How We Use Your Information
We use your information to:
- Provide and improve our grooming services.
- Schedule and manage appointments.
- Respond to inquiries and customer support requests.
- Send updates, reminders, or promotional offers (with your consent).
- Comply with legal obligations or resolve disputes.
3. Sharing Your Information
We respect your privacy and will not sell, rent, or share your personal information with third parties, except:
- Service Providers: Third-party companies that assist in operating our website, booking system, or payment processing.
- Legal Obligations: When required by law or to protect our rights.
4. Cookies and Tracking Technologies
Our website may use cookies to enhance your browsing experience and analyze website traffic. You can manage or disable cookies in your browser settings.
5. Data Security
We implement appropriate security measures to protect your personal information. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of marketing communications at any time.
- Request details about the information we hold about you.
To exercise your rights, please contact us at christen@onpointdoggrooming.com
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
On Point Grooming LLC
2127 N Hickory St F, Loxley, AL 36551
Email: christen@onpointdoggrooming.com Phone: (251) 716-9300
Terms and Conditions
Effective Date: 12/22/2024
Last Updated: 12/22/2024
Welcome to On Point Dog Grooming! These Terms and Conditions ("Terms") govern your use of our services and website. By booking an appointment or using our site, you agree to comply with these Terms. Please read them carefully.
1. Services
- We provide dog grooming services tailored to your pet’s needs.
- All appointments are subject to availability and must be scheduled in advance.
- Grooming times are estimates and may vary based on your pet's size, coat condition, and temperament.
2. Appointment Policies
- Booking: Appointments can be booked online, by phone, or in person.
- Cancellations: Please provide at least 24 hours' notice to cancel or reschedule. Failure to do so may result in a cancellation fee.
- Late Arrivals: Arriving more than 15 minutes late may require rescheduling, as we strive to accommodate all clients fairly.
- No-Shows: Repeated no-shows may result in a deposit requirement for future bookings.
3. Pet Health and Safety
- All pets must be up-to-date on vaccinations, including rabies. Proof of vaccination may be required.
- If your pet shows signs of illness, aggression, or extreme anxiety, we reserve the right to refuse service for their safety and ours.
- Please inform us of any medical conditions, allergies, or special needs before the appointment.
4. Liability
- While we take every precaution to ensure your pet’s safety and comfort, grooming involves certain risks (e.g., nicks, stress).
- On Point Grooming LLC is not liable for pre-existing conditions or reactions that may arise during or after grooming.
- Owners are responsible for damages caused by their pet, including injury to staff or damage to property.
5. Payment
- Full payment is due at the time of service.
- We accept cash, credit/debit cards, etc.
- Prices are subject to change and will be confirmed during booking.
6. Use of Personal Information
- We collect and use personal information in accordance with our Privacy Policy.
- By booking an appointment, you consent to the collection and use of your information for scheduling and communication purposes.
7. Content and Intellectual Property
- All website content, including text, images, and logos, is the property of On Point Grooming LLC and is protected by copyright laws.
- Unauthorized use or reproduction is prohibited.
8. Changes to Terms
- We may update these Terms periodically. Changes will be posted on this page with the updated effective date.
- Continued use of our services constitutes acceptance of the revised Terms.
9. Contact Us
If you have questions about these Terms, please contact us:
On Point Grooming LLC
2127 N Hickory St F, Loxley, AL 36551
Email: christen@onpointdoggrooming.com Phone: (251) 716-9300
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